Refund and Cancellation Policy

• Cancel any time. Your plan runs to the end of the period you already paid for.
• Unused allowance is not refunded and does not carry over.
• If an asset misses your brief we regenerate it, free, as many times as it takes to get it right.
• If Capulet failed — it did not deliver, or it was broken when you paid — we refund the affected period in US dollars.
• Nothing here reduces your statutory rights as a consumer.

Email support@capuleis.shop from the address you subscribed with and ask us to cancel. We action it the same business day and confirm by email. You can also call +44 7224889513 during support hours.

Cancelling stops the next renewal. It does not delete your account or your saved nights; ask us separately if you want your data erased, as described in the Privacy Policy.

• Your access continues to the end of the billing period you have already paid for — we do not cut you off mid-month.
• Your allowance stays available until that date, then stops. Unused party plans, images or films are not refunded and never carry over.
• Assets you already generated remain yours under the Content License. Download anything you want to keep before the period ends.
• Yearly plans run to the end of the 12-month term. See the next section for when we refund part of a term.

Generated artwork and films vary between runs, so the first fix is always another run. Regeneration is free and does not consume extra allowance when the first result clearly failed to follow your brief.

If regeneration still cannot get you a usable result, email support@capuleis.shop with the brief and what went wrong. If the fault is ours we refund the affected period.

A result you simply do not prefer is not a fault. A result that ignores your brief, arrives broken or never arrives, is.

We refund in full, in US dollars, when:

• you were charged after cancelling, or charged twice for the same period;
• the workspace was unavailable or broken for a material part of the period you paid for and we could not fix it;
• a paid feature did not work as described and regeneration or support could not resolve it; or
• you subscribed by mistake and tell us within 14 days, having generated nothing in that period.

We do not usually refund when:

• you used the allowance and then changed your mind;
• you forgot to cancel before a renewal you told us nothing about (contact us anyway — we look at every case);
• a generated suggestion did not suit your taste and regeneration was not attempted; or
• your gathering was cancelled, postponed or did not go as you hoped.

UK and EU consumers normally have 14 days to cancel a distance contract. Capulet is digital content supplied immediately, and by starting to generate within that period you ask us to begin supply and acknowledge you lose the automatic right to cancel for the part already supplied.

If you have not generated anything, you keep the full 14-day right and we refund in full. These rights sit alongside this policy — nothing here removes a right you have by law.

Refunds go back to the original payment method through Stripe, in US dollars, within 5 to 10 business days of approval, depending on your bank. We cannot refund to a different card or account.

Your original charge and the refund both appear as CAPULET. Any currency conversion or foreign transaction fee your bank applies is set by them, not by us.

If a renewal fails, Stripe retries over the following days and we email you. Your access continues to the end of the period you already paid for. If payment still has not succeeded by then, the subscription lapses to the free Warm-up plan rather than being deleted, and you can resubscribe at any time.

If something looks wrong on your statement, email support@capuleis.shop first — we can usually resolve it faster than a bank can, and we will refund straight away when a charge is our error.

If you do raise a dispute with your bank, we respond to Stripe with the subscription record, the allowance used and our correspondence with you. We monitor charge.dispute.created and act on it the same business day.

CAPULET LEISURE LIMITED, 85 Victoria Road, SN1 3BB, United Kingdom. Email support@capuleis.shop or call +44 7224889513, Monday to Friday, 09:00 to 17:30 (Europe/London). We answer every refund request within one business day. This policy is governed by the laws of England and Wales.